Artisan at lake wyndemere5/7/2023 ![]() She told me that a senior manager would contact me as yet iam still waiting. After breakfast the next day I asked to see a manager Michelle who I reported this too again she took my details but never really apologised or said this shouldn’t have happened in fact she wasn’t very apologetic at all. I attended a wedding on the 25th September 2022 the food was really good and the wedding experience was enjoyable but we checked into our room late the wedding was at 1pm could only check in at 3pm so because of the wedding dinner my husband only checked into our room late the toilet was full of tissue and human feaces my sister in law came and saw this and went to reception to report this the lady then came and cleaned it the table were the coffee machine was was full of dry coffee I have never stopped in a hotel in the lakes and seen this after all the rooms were £155 per night I was discussed. No tissues or slippers in the room and we booked for 3 but only had towels and gowns for 2. Please can the manager just check thus out?įinally as I said I have stayed in a lot of spa resorts and though this is a beautiful location the attention to detail let's it down. I think a bag of spanners would have been more comfortable. Please can someone from management lie on the sofa bed in room 275? The springs in the mattress have gone and my poor daughter had to endure a night on what was excruciating. Neither were there any cocktail straws to drink it - only full sized strangers?Īpart from the dirty towel the room was mediocre. Then I know it is petty but when you are buying a passion fruit martini you sort of expect the half passion fruit. That would have been fine except Leah was flirting with 2 men at the bar from a wedfing party and kept us waiting 25 minutes from placing our order to actually receiving it. The poor young boy on the bar was new and didn't know how to make cocktails so he had to wait for Leah, to take over. We had to wait 10 minutes to get served which was fine but then from asking for our cocktail order we had to wait a further 25 minutes. If tgat was it then it would have been fine however the service in the bar was atrocious. I did get it changed and the lady was very apologetic. We had a 'dirty towel ' in the room which smelt dirty and had stains on it. I have stayed at a few spa resorts and to be honest I was left underwhelmed by the experience. I booked this stay for my husbands birthday.
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